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Frequently Asked Questions
Answers to BizConf Reservationless Plus Conferencing Questions

BizConf Reservationless-Plus is a reservationless conferencing solution. Below are frequently asked questions about setting up a conference call and using the reservationless conferencing features. 

When should I use BizConf Reservationless-Plus conferencing?
You can use BizConf Reservationless-Plus conferencing anytime you are hosting smaller meetings that do not require a reservation or an operator to conduct a call. 


How do I schedule a BizConf Reservationless-Plus call?
No reservations are required with BizConf Reservationless-Plus. Just inform your participants of the time, day and dial-in information. 


What features are available with BizConf Reservationless-Plus?
BizConf Reservationless-Plus offers a variety of features to enhance your call including record and playback, project codes for bill back, toll-free dial-in for international participants and operator assistance. 


Can I still request operator assistance during my call?
At any time during your call, you can request an operator simply by pressing *0 on your phone keypad. 


How many participants can I have on a BizConf Reservationless-Plus call?
You can have up to 125 participants on a BizConf Reservationless-Plus call.


How do I start a BizConf Reservationless-Plus conference call?
To start a call:
1. At the specified time, dial your BizConf Reservationless-Plus dial-in number.
2. Enter your conference code followed by #.
3. Press * to identify yourself as the leader.
4. Enter your leader PIN followed by #.
5. Press 1 to begin your conference or press 2 to change your default conference options.


How do participants join my BizConf Reservationless-Plus call?
For participants to join your call, instruct them to:
1. Dial the BizConf Reservationless-Plus dial-in number at the specified time.
2. Enter the conference code followed by #.


What happens when I can't remember my leader PIN when I am initiating a conference call?
After entering the incorrect PIN three times, you will be transferred to an operator. In order to receive your leader PIN, you must provide the operator with your correct owner number and your first and last name. (Information is for security purposes.)


What happens when either I or a participant enters the wrong conference code when joining a BizConf Reservationless-Plus call?
After entering the incorrect conference code three times, you will be transferred to an operator for assistance.


What are my phone keypad commands?
Once dialed into your conference, simply use your telephone keypad to access these commands:

 *0             Operator assistance – conference                             
 00  Operator assistance – individual
 *1  Dial-out to a participant – leader only
 *2  Begin/end conference record – leader only
 *3  Change entry/exit method (recorded names, tones, silence) – leader only
 *4  Private roll call
 *5 / #5  Mute/unmute all lines except leader's – leader only
 *6 / #6  Mute/unmute your own line
 *7 / #7  Lock/unlock conference (including operator) – leader only
 *8 / #8  Allow/disallow conference continuation – leader only
 *#  Private participant count
 **  List available keypad commands

NOTE: All of the above commands may not be enabled on your account.


Will group mute continue to work for participants who join my call after I execute the command?
Yes, participants that join the conference after you complete the group mute command will be muted.


What is the purpose of my owner number?
Owner numbers are assigned to each BizConf user and is your unique identifier. When you are setting up a conference with an operator or requesting edits to your account settings, your owner number is used to identify your BizConf account.


How do I access or change my conference code?
To access or change your conference code:
1. Go to http://bizconf.tcconline.com 
2. Log into your account
3. Click Manage Your Account
4. Click View/Edit Owner Information
5. Click View Product Details
6. Access and change your conference code


How do I access or change my leader PIN?
To access or change your leader PIN:
1. Go to http://bizconf.tcconline.com  
2. Log into your account
3. Click Manage Your Account
4. Click View/Edit Owner Information
5. Click View Product Details
6. Access and change your leader PIN


Where can I access my International Toll-Free Service (ITFS) dial-in numbers and my International Local dial-in numbers?
To access your International Toll-Free Service (ITFS) and International Local dial-in numbers:
1. Go to http://bizconf.tcconline.com  
2. Log into your account
3. Click Manage Your Account
4. Click View/Edit Owner Information
5. Click View Product Details
6. Click View All BizConf Reservationless-Plus Numbers


Where can I access my BizConf Reservationless-Plus account online?
You can access your BizConf Reservationless-Plus account online at http://bizconf.tcconline.com. Once you are logged in, you have the ability to schedule and start meetings, present slides and archive your conference call on the web.


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